FAQs
What are the shipping times?
We ship primarily to the countries listed below at the moment. Here is the estimated shipping time, which may vary a little due to COVID-19 transportation delays:
United States: 7-14 days
Canada: 8-15 days
Australia: 6-15 days
United Kingdom: 7-13 days
New Zealand: 7-15 days
Europe: 6-20 days
If you are located out of our delivery areas you can contact us at support@flauren.com and we will try our best to ship the product to your place manually.
Can i track my order?
Sure! After you complete the purchase and we process your order (1-2 days), you will get the tracking number to the email that you provided at the checkout.
The tracking says delivered, but i have not receieved my order. What should i do?
We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one's mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office.
Most customers who have the same situation as you have found their item either with their neighbor or at the local post office. All domestic delivery issues become the responsibility of the local postal service once it’s been shipped. You may contact them directly.
Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If you have any further questions do not hesitate to ask us at support@flauren.com
What shipping courier do you use?
One of our main focuses is fast delivery so we are currently mostly using USPS to deliver orders in the shortest time possible.
What payment providers do you accept?
All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.
We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
I received broken/wrong item. What can i do?
If the product you received is wrong or defective, please contact us at support@flauren.com as soon as possible.
Kindly include these elements in your message:
Customer Name
Order Number
Photos of the product received
A brief explanation of the issue
* Please be advised that if one of the requested element is missing it will not be possible for us to process your request.
We will fully examine the photos and notify you via email, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect.